Refund, Subscription Billing & Checkout Tax Policy.

1. Billing & Refund Policy Overview

At KyoRox ("KyoRox", "we", "us", or "our"), we believe enterprise identity infrastructure billing should be 100% transparent, predictable, and free of hidden per-user overages. All subscription checkouts, recurring payments, tax calculations, and refunds for the KyoRox Enterprise SSO Platform (https://kyorox.com and https://sso.kyorox.com) are processed through our authorized Merchant of Record, Lemon Squeezy.

2. Subscription Tiers, Recurring Cycles & Zero MAU Tax

KyoRox is offered across three flat-rate monthly subscription tiers billed in United States Dollars (USD):

• Starter Plan ($39/month USD): Up to 1 Active SAML 2.0 IdP Connection with unlimited monthly logins and unlimited users.
• Growth Multi-Tenant Plan ($139/month USD): Up to 5 Active SAML 2.0 IdP Connections, unlimited logins/users, and automated 30 / 14 / 7-day X.509 certificate expiry radar alerts.
• Enterprise Scale Plan ($349/month USD): Up to 999 Active SAML 2.0 IdP Connections, unlimited logins/users, automated certificate expiry radar, and priority 99.9% SLA coverage.

Zero MAU Tax Guarantee: KyoRox never charges Monthly Active User (MAU) fees or per-authentication overages. Subscriptions are billed in advance on a recurring monthly cycle and renew automatically each month until canceled by the customer prior to the next billing date.

3. Checkout Taxes (VAT, GST, Sales Tax) & B2B Tax ID Exemptions

Because global digital services are subject to jurisdiction-specific indirect tax regulations, checkout taxes are handled automatically as follows:

• Why Tax is Added at Checkout: Listed subscription prices ($39, $139, and $349 USD) are exclusive of indirect taxes. As our official Merchant of Record, Lemon Squeezy is legally required to calculate, collect, and remit applicable local Value Added Tax (VAT), Goods and Services Tax (GST), or US State Sales Tax based on your billing address and country at the time of checkout.
• B2B Tax Exemption (0% Reverse Charge): Business customers registered for VAT, GST, or equivalent commercial tax identifiers may enter their valid VAT ID, GSTIN, or Business Tax Registration Number directly inside the Lemon Squeezy checkout window prior to completing payment to qualify for a 0% tax reverse-charge exemption where supported by local tax law.
• Official Tax Invoices & Receipts: Compliant tax invoices and payment receipts displaying the exact tax rate and Merchant of Record registration details are automatically generated and emailed by Lemon Squeezy upon every charge.
• 100% Tax Refunds on Approved Refunds: Whenever a subscription transaction is refunded under this policy, 100% of any Sales Tax, VAT, or GST collected on that transaction is automatically refunded to your payment method alongside the base subscription amount.

4. 14-Day Refund Policy & Eligibility Criteria

We stand behind the quality and reliability of the KyoRox SAML 2.0 proxy engine. A customer is eligible for a full 100% refund (including all collected checkout taxes) under the following conditions:

• 1. First-Time Subscription Window (Within 14 Calendar Days): Initial first-time subscription purchases qualify for a full refund if requested within fourteen (14) calendar days of the initial payment date, provided that (a) the provisioned tenant workspace has not been used to process live production SAML authentication traffic, or (b) the customer encounters a verifiable technical SAML 2.0 integration blocker that our systems engineering team cannot resolve within our 24 to 36 hour SLA.
• 2. Accidental Duplicate Charges or Billing Errors: Any unintentional duplicate subscription purchase or billing processing error is refunded 100% immediately upon verification, regardless of when reported.

5. Non-Refundable Scenarios (Fair Use Protection)

Because KyoRox immediately provisions live cryptographic infrastructure and dedicated tenant endpoints upon checkout, refunds are not granted in the following scenarios:

• Active Production Usage: Tenant workspaces that have bound active Identity Provider connections and processed production SAML-to-JWT authentication handoffs during the billing cycle.
• Subsequent Monthly Renewals (Forgotten Cancellations): Recurring monthly renewal charges after the initial billing period are non-refundable. Customers have 24/7 self-serve access to cancel their subscription at any time prior to their renewal date.
• Post-14-Day Requests or AUP Violations: Refund requests submitted more than 14 calendar days after the initial purchase date, or accounts suspended/terminated for violating our Acceptable Use Policy (/terms#acceptable-use).

6. Subscription Cancellations, Plan Upgrades & Downgrades

You retain complete control over your subscription lifecycle at all times without early-termination fees or lock-in contracts:

• Self-Serve Cancellations Anytime: You may cancel your recurring monthly subscription at any time via the customer billing portal link included in every Lemon Squeezy email receipt, or by emailing our billing desk at support@kyorox.com prior to your next monthly renewal date.
• Real-Time Plan Upgrades & Quota Scaling: Upgrading from Starter (1 IdP) to Growth (5 IdPs) or Enterprise (999 IdPs) automatically expands your tenant's active connection quota in real time via our cryptographic billing webhook.
• Plan Downgrades: Before downgrading to a lower tier, ensure the number of active SAML 2.0 connections in your Control Plane does not exceed the target tier's connection quota.
• End-of-Cycle Deactivation: Upon subscription cancellation or expiration at the end of a paid billing cycle, future recurring charges stop immediately and your tenant's SAML proxy endpoints are automatically deactivated.

7. How to Request a Refund & Processing Timeline

To submit an eligible refund request under Clause 04, follow these three straightforward steps:

• Step 1 — Submit Request to Official Support: Send an email to support@kyorox.com with the subject line "Refund Request". Please include your Checkout Email Address, your Lemon Squeezy Order / Receipt Number, and your Tenant UUID (if available).
• Step 2 — 24 to 36 Hour Review & Approval SLA: Our billing and engineering desk reviews every refund request and responds with confirmation within 24 to 36 hours.
• Step 3 — 5 to 10 Business Days Bank Settlement: Once approved, Lemon Squeezy immediately processes the full refund (including 100% of any collected VAT, GST, or Sales Tax) back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.). Depending on your card issuer or banking network, funds typically appear on your bank statement within 5 to 10 business days.

8. Effect of Refund on Tenant Workspace & API Keys

When a subscription refund is issued, our automated Lemon Squeezy billing webhook immediately executes a cryptographic de-provisioning sequence for the refunded workspace:

• The associated Tenant UUID subscription status is marked as refunded/inactive.
• The tenant's Live API Key (kx_live_...) and Control Plane session access are immediately revoked.
• All bound SAML 2.0 Identity Provider connections and Assertion Consumer Service (/auth/sso/:tenant_id/acs) endpoints are deactivated.

9. Chargeback & Payment Dispute Resolution Policy

If you notice an unfamiliar charge, accidental renewal, or billing discrepancy on your statement, please contact support@kyorox.com directly before initiating a credit card chargeback or formal dispute with your bank:

• Fast 24–36 Hour Direct Resolution: Contacting our billing desk directly allows us to verify your order and issue an immediate refund within 24 to 36 hours.
• 60–90 Day Bank Dispute Freeze: Once a formal bank chargeback is opened, payment processors automatically lock the transaction, preventing us from issuing a direct instant refund until the card network completes a 60 to 90-day investigation.
• Workspace Suspension on Unresolved Chargebacks: Filing an unauthorized or fraudulent chargeback results in immediate and permanent revocation of the associated tenant workspace, API keys, and active SAML 2.0 connections.

10. Billing & Tax Support Contact Information

Our billing and systems engineering team is available 7 days a week to assist with VAT/GST invoice adjustments, B2B tax exemptions, plan upgrades, cancellations, and refund requests.